Course Outline: What You Will Cover
The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.
| 1 | Introduction |
| The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy |
| 2 | Organisation of the Hotel Workplace |
| Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation |
| 3 | Staff Management in Hotels |
| Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure |
| 4 | Control Systems |
| Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods |
| 5 | Front Desk Management (Reception) |
| The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc |
| 6 | Servicing Rooms and General Cleaning |
| Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organisation |
| 7 | Building and Facility Management |
| Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms |
| 8 | Activities Management |
| Tour desk, gymnasium, events (eg. Weddings, balls etc), In-house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism |
| 9 | Food Service |
| Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints |
How Will You Benefit?
- Fast track your career in hotel and hospitality services and management
- Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
- Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
- Free up valuable time, don’t waste time and money travelling to classes
- Study at your own pace whenever and wherever you are
- Have access to a tutor
- Easy interest free payment plans from as low as $49 per week
Start reaping the benefits by enrolling today!
Career Prospects
Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.
Graduates will typically find work in the following capacities:
- Bar managers
- Catering managers
- Hotel management trainees
- Housekeeping supervisors
- Manager, health and leisure department
- Marketing consultants
- Night auditor
- Personal assistant to hotel manager
- Personnel and training officers
- Public relations officers
- Purchasing officers
- Restaurant supervisors and managers
- Tourism and travel consultants
- Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc…)
Earning Potential
Employees within the hotel and hospitality management industry can expect to earn an average minimum of $35,000 to an average maximum of $110,000. Your experience, the size and the location of the establishment you are working for will naturally influence how much you earn (Source: MyCareer & Seek).
Course Levels Explained
This course leads to the awarding of either an ICI Certificate or ICI Advanced Certificate depending on which level you enrol at. The different levels are achieved by the amount of course content and assessments involved at the two levels. You will be able to learn about what the difference is between the two levels below:
ICI Certificate
Recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. ICI Certificate holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.
ICI Advanced Certificate
The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgments, planning, and leadership/guidance functions related to workplace products, services, operations or procedures.
Prerequisites
There are NO previous work or education requirements for entry into any course level. Students may enrol directly into the Certificate or Advanced Certificate levels without completing lower ranked qualifications. Graduates can expect higher course levels to result in higher potential salary, positions, and skill capabilities.
Course Length
The average time within which students complete studies is:
 | ICI Certificate Level | 24 weeks |
| ICI Advanced Certificate Level | 31 weeks |
ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in.
- Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready.
- The maximum time given to complete a program is three years.
Study Mode: Online Learning
This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.
Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance and assessments take place whenever and wherever you are in the country or world. It takes place at your own pace on your own terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars travelling, and never be late with an assignment or for class.
Recognition & Accreditation
This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC) and the International Approval and Registration Centre (IARC). ICI courses are not AQF qualifications. ICI is an independent global awarding body that develops and administers career-related curriculum and training programs. When you graduate from an ICI training program you join ICI graduates in over one hundred and fifty countries around the world.
The courses offered by ICI are written by industry professionals and will assist in fast-tracking you into the new career of your choice.
The following is a partial list of companies and government departments which have enrolled or sponsored staff into ICI courses:
- Department of Defence
- State of Queensland
- Department of Tourism, Regional Development & Industry
- Department of Employment, Economic Development & Innovation
- Revenue SA (State of South Australia)
- Metcash Trading Ltd Australia (IGA)
- Navman Technologies
- Catholic Archdiocese of Brisbane
- Employment Directions Network / Department of Education & Training
- Queensland Compensation
- Calvin Klein
- John Paul College
- Darwin International Airport
- Mitsubishi Corporation
- Commonwealth Bank
- HSBC
- American Express
- Clayton UTZ
- Hennikers Solicitors
- Villari Lawyers
- UnitingCare
- Aviva Australia Holdings,
- Uniting Care Institute of Family Practice
- Federal Workplace Authority
- Centacare Employment Group
- Mission Australia
- MAX Employment
- Gunnebo Australia (Security)
- Brookfield Multiplex
- Coca-Cola Amitil
- Coles Myer Ltd
Already in the Profession or Industry?
This course and qualification is a great way of consolidating existing knowledge via Recognition of Prior Learning (RPL), updating your industry skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better-paid position.
Course fees can be claimed as a tax deduction as long as the course is sufficiently connected to your work activities.
What Do I Get?
All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:
- All required study materials and course notes
- Assignment projects with constructive tutor feedback
- A tutor who will service all of your course and career questions and guidance needs.
On successful completion of the course you will receive:
- A graduation certificate officially recognizing your successful completion of studies and qualifications as a hotel and hospitality manager
- Transcripts indicating units completed
- Letter of recommendation and validation for current and future employers
- Post-nominal letters placed after your name which indicate that you hold the relevant qualification. For example: John Smith, AdvDipHHMgt
- Job search assistance: Graduate Career Services Program (Click to learn more).
Cut Off Date
Friday, 10th February 2023 is the next enrolment cut off date. Places are limited, in demand and entry into the course is on a first come first served basis
Your enrolment is processed and acknowledged within 24 hours of the Institute receiving your application. You can expect to receive your course within days of enrolling. When you start your ICI course it’s at your own pace and you determine when you finish. Don’t miss out. Enrol today!
Course Investment & Payment Plans
How do I get started?
Click on one of the Enrol Now buttons below and you could be working on your first lesson – and towards a new career – in a matter of days!
| OPTION A | OPTION B | ||
| Course Level | Course Fee | Pay Upfront Save 10% | Weekly Instalment Plan Interest Free |
| ICI CERTIFICATE | $1611 | 10% Off = $1450 ENROL NOW | $49 x 32 weeks ENROL NOW |
| ICI ADVANCED CERTIFICATE | $2088 | 10% Off = $1880 ENROL NOW | $49 x 42 weeks ENROL NOW |
