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Want to work in a fast-paced, dynamic industry with strong growth prospects? Take the next step in your career with our online hospitality management courses.

You can study for a Diploma or Advanced Diploma. Both courses have been designed in consultation with hospitality industry leaders and will provide you with the skills you need to thrive in this dynamic profession.

Explore our course breakdown below or enrol now to get started.

  • Course Outline

    When you enrol on our hospitality management courses, you will complete the following units of study:

    • The Hotel Industry
    • The Scope of the Industry
    • The Firm in the Hotel and Catering Industry
    • Hotel Management
    • Planning
    • Policy
    2Organisation of the Hotel Workplace
    • Organisation
    • The Nature and Purpose of Organisation
    • The Mechanistic View of Organisation
    • The Human Relations View of Organisation
    • The Systems Approach to Organisation
    • Organisation Structure
    • The Informal Structure
    • Hotel Organisation
    3Staff Management in Hotels
    • Work Charts
    • Communication and Coordination
    • Staff Management
    • Monitoring Workloads and Work Procedures
    • Authority/Chain of Command
    • Career Structure
    4Control Systems
    • Sources and Storage of Information
    • Creating and Maintaining Information
    • Creating and Maintaining Control Systems
    • Types of Control
    • Production Control
    • Quality Control
    • Sales Control
    • Labour Utilisation Control
    • Materials Control
    • Maintenance Control
    • Financial Control
    • Setting Standards and Corrective Action
    • Work Study
    • Organisation and Methods
    5Front Desk Management (Reception)
    • The Functions of the Front Office
    • Customer Service
    • Dealing with Grievances & Complaints
    • Understanding Communication
    • Conversation Development
    • Using the Telephone
    • Business Letters
    • Promotions and Customer Relations
    • Client Interpersonal Skills
    • Self Esteem & Reinforcement, etc
    6Servicing Rooms and General Cleaning
    • Service Equipment
    • Direct Purchase of Hire of Equipment
    • Linen: Purchase or Hire
    • Choice of Fabrics
    • Structure and Properties of Fibers
    • Linen Room Organisation
    7Building and Facility Management
    • Daily
    • Periodic and Planned Preventative Maintenance
    • Frequent Maintenance Problems
    • Safety,
    • Furniture Fittings
    • Managing Maintenance
    • Building Maintenance
    • Toilets and Locker Rooms
    8Activities Management
    • Tour desk
    • Gymnasium
    • Events (eg. Weddings, balls etc)
    • In house Services
    • Recreation Facilities
    • Guest Information Services
    • Swimming Pools
    • Spa & Sauna Facilities
    • Activities Management
    • Tourism
    9Food Service
    • Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
    • Kitchen Design & Equipment
    • Service Facilities
    • Food Service Management
    • Food Purchasing
    • Dealing with Complaints
  • How Will You Benefit?


    The hospitality trade is thriving. In fact, according to figures from The Business Research Company, globally this industry will see a compound annual growth rate of over 10% between now and 2026. As a hospitality course graduate, you will be perfectly placed to capitalise on the opportunities available in this burgeoning sector.

  • Career Prospects

    There are many different types of roles available within hospitality, giving you the chance to specialise in the areas you feel passionate about. There are opportunities to find work in hotels, cruise ships, resorts, restaurants and other organisations. And if you are interested in the business side of hospitality, you could set up your own company, such as an event catering business.

    Because of the international nature of hospitality, there are also plenty of opportunities to travel if you wish.

    Graduates typically find work in roles such as:

    • Catering managers
    • Health and leisure department managers
    • Restaurant supervisors and managers
    • Tourism and travel consultants
    • Hospitality entrepreneurs
    • Housekeeping supervisors
    • Bar managers
    • Hotel management trainees
    • Purchasing officers
    • Personnel and training officers
    • Night auditors
    • Marketing consultants
    • Public relations officers
    • Personal assistants to hotel managers
  • Earning Potential

    Employees within the hotel and hospitality management industry can expect to earn an average minimum of $35,000 to an average maximum of $110,000. Your experience, the size and the location of the establishment you are working for will naturally influence how much you earn (Source: MyCareer & Seek).

  • Course Levels Explained

    Our online hospitality management courses lead to the awarding of either a Diploma or Advanced Diploma, depending on which level you enrol at. The different levels are determined by the amount of course content and assessments involved within each module at the intermediate (Diploma) and advanced (Advanced Diploma) levels. Learn more about the differences between the two levels below:


    Qualifications recognise graduates’ capacity for initiative and judgement across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organizing others in the workplace.

    Advanced Diploma

    The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgements, planning and leadership/guidance functions that relate to workplace products, services, operations or procedures.

  • Prerequisites

    There are NO previous employment or educational requirements to enter either the Diploma or Advanced Diploma. You can enrol directly into either course level without having previous qualifications.

    Note that you can expect higher course levels to result in a higher potential salary, positions and skill capabilities.

  • Course Length

    Students typically complete their hospitality management courses within the following timeframes:


    Studying a hospitality management course with ICI puts you in control of your timetable. If you want to fast-track your learning, you can graduate within a matter of months. Alternatively, you can work through the material more slowly. We allow up to three years to complete these training programmes.

  • Study Mode: Online Learning

    Our hospitality management courses are conducted entirely online via distance learning. Also sometimes referred to as correspondence learning, this approach gives you the flexibility to fit your studies around existing commitments, meaning you can adapt the course to suit your lifestyle.

    It also gives you the chance to learn wherever you are in the world, so you can enrol on our programmes regardless of where you are based. Additionally, you won’t have the expense and inconvenience of having to travel to attend lessons in person. Another benefit of studying with ICI is that you’ll have your own personal tutor standing by to answer questions and offer advice.

    Our hospitality courses are designed to be practical and engaging too, so you won’t struggle with motivation. 

  • Recognition & Accreditation

    Our hospitality management courses are recognised and accredited by the International Association of Private Career Colleges (IAPCC) and the International Approval and Registration Centre (IARC). ICI courses are not AQF qualifications. ICI is an independent global awarding body that develops and administers career-related curriculum and training programs. When you graduate from an ICI training program you join ICI graduates in over 150 countries around the world.

    Like all ICI management courses, they teach you much more than simply the theory of the industry. Written and delivered by experienced professionals within hospitality, they give you the practical insights you need to stand out in this competitive industry.

  • Already in the Profession or Industry?

    Already working in the hospitality trade? This course is for you. It offers you a convenient way to consolidate and advance your knowledge and skills in this ever-changing profession. Whether you are looking to get a promotion in your current field of expertise or you want to strike out in a new direction within hospitality, our courses are one of the most practical steps you can take.

    You can claim course fees as a tax deduction as long as the learning programme is sufficiently connected to your work activities.

  • What Do I Get?

    All the materials you need to complete our online hospitality management courses are included in the course fee. When you enrol, you will receive:

    • All required study materials and course notes
    • Assignment projects with constructive tutor feedback
    • A tutor who will answer all your course and career questions and provide guidance.

    Upon successful completion of the course, you will receive:

    • A graduation certificate officially recognising your completion of the course and qualifications as a hotel and hospitality managerwhat-do-iget-img2
    • Transcripts indicating the units completed 
    • A letter of recommendation and validation for current and future employers
    • Post-nominal letters placed after your name which indicate that you hold the relevant qualification (for example: John Smith, DipHHMgt)

    Job search assistance: discover more about our Graduate Career Services Programme.

  • Cut Off Date

    Friday, 6th October 2023 is the next enrolment cut off date. Places are limited, in demand and entry into the course is on a first come first served basis.

    Your enrolment is processed and acknowledged within 24 hours of the Institute receiving your application. You can expect to receive your course within days of enrolling. When you start your ICI course it’s at your own pace and you determine when you finish.

    Don’t miss out. Enrol today!

Course Investment & Payment Plans

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How do I get started?

Click on one of the Enrol Now buttons above and you could be working on your first lesson – and towards a new career in hospitality – in a matter of days!

How Does Online Studying Work?

As an ICI student, you’ll be able to train at home in your spare time, learning in the easiest possible way. There are no classes or lectures to attend, and no need to leave your job or change your schedule.

How does it work?
Enrol, Study at Home, and Graduate

ICI is committed to the successful completion of your course. The typical ICI student experience goes like this:

  1. The Enrolment Process
  2. Begin Your Studies
  3. Getting Help When You Need It
  4. Getting Assessed
  5. Graduation
1The Enrolment Process

Select the course that interests you. The International Career Institute website offers course overviews, course outlines, course fees, student testimonials, and information on career services for graduates.

When you are ready to enrol in a program, simply complete the online enrolment form, or call our toll-free number to speak with an enrolment adviser.

2Begin Your Studies

On enrolment students receive a welcome email and letter with instructions on how to login into your course and access your course and tutorial support. You will not be required to purchase any further materials. Courses are divided into modules with assessments located at the end of these modules. Assessments (written assignments) are based on what you have been learning about. No exams are involved.

Study at your own pace

One of the many great benefits of our courses is their modular format creates an easier and more effective way for you to learn. And with no need to follow a fixed timetable, you get to study and submit assignment for each module at your own pace.

3Getting Help When You Need It

Your courses are designed so that you can study independently. However, if you have a question about anything in your course, just contact one of our industry based tutors. Contact details are provided in your welcome email and letter. Your tutors are industry professionals who are ready to answer any questions about the course, assessments and industry for which you are training for.

4Get Assessed

At the end of modules you are asked to complete assignments. With no fixed assessment dates ICI students can submit their assessments at any time. This allows students to progress through the course at a pace that suits their needs. Assignments can be submitted via the student portal or email directly to the tutor.

Your assignments and projects will be graded on the following scale:

Grading scale
Lesson Grade (%)Letter EquivalentRating
100 - 80AOutstanding level of achievement
79 - 60BHigh level of achievement
59 - 50CSatisfactory level of achievement
49 - 40DMarginal level of achievement
0 - 39FFailed to complete course requirements

You must pass all modules and achieve a minimum of a C or higher in all studies to graduate. Should you not pass an assignment you are able to retake assessments as many times as you need (free of charge) in order to improve your results. Full tutorial support is available to guide you towards successfully completing your course.


Graduates of the Institute are eligible for assistance under the Graduate Career Services Program which includes assistance in job searches (by career and region), preparing cover letters, tips on interviewing, and much more. As part of your graduation package, we offer a Certified Professional Resume Writer free of charge to help you compose your resume. All graduates receive a certificate of completion at the relevant level (Certificate, Diploma or Advanced Diploma / Executive Diploma), transcripts and a letter of recommendation.